Several Montrealers tell have waited more than four days before knowing their test results to the COVID-19, a delay that exceeds the goals of public health, which are 48 hours.
Montreal’s Luca Max has passed a test at the clinic in the avenue Davaar in Outremont on July 22, last. She has not received his result five days later.
“After 120 hours without news, I called the clinic to find out what was going on. 40 minutes later, I sent an email to inform me that I was negative.”
After her stint at the McGill University Health Centre (MUHC), Antoine Dupéré said that he had had to wait four days before getting to know negative.
“I was told that it would take a maximum of 48 hours to know my result and I have finally been recalled after 96 hours and following the message that I had left a message on a voice mailbox. “
“I have not seen anyone during this time, I’m not out at all until I know my result. I am fortunate to work at a distance, but I still took a leave of absence through all this . I was experiencing too much stress because of the waiting, the fear of having given to my family and that I couldn’t concentrate. “
Robert Maranda, a spokesman for the Ministry of Health and social Services, for its part, considers that these situations are ” far from standard “. According to him, the wait rarely exceeds two days.
“Concerning the time limits for analysis in the laboratory, the time-average response in the region of Montreal between receipt in the laboratory and issuing the results to the prescriber is a maximum of 24 to 48 hours. “
On the side of the CIUSSS du Centre-Sud-de-l’île-de-Montréal, which hosts the regional Direction of public health of Montreal, the spokesman for Jean-Nicolas Aubé ensures that the different clinics do everything in their power to inform the public in the day following the test.
“In an ideal world, institutions still try to respond in 24 hours to users to give them their results whether they are positive or negative”, he mentioned.
Invited to comment on the story shared by Antoine Dupéré, Annie-Claire Fournier of the McGill university health Centre has justified this expectation by a too high traffic.
“The significant increase in the volume of testing that we have known as of July 16, in connection with the appeal by the government to test the people who have attended the bars, explains the delays experienced with regard to the communication of results to patients,” she said
“In this case, Mr. Dupéré has not received its test results to be negative in the planned timeframe. We have since made the necessary adjustments,” added Fournier.