Do you know 114, this little-known but very useful emergency number ?

Le 114 est le numéro d'appel d’urgence pour sourds et malentendants. INFO.URGENCE.114

Any person with difficulty hearing or speaking, when they find themselves in an emergency situation, whether they are a victim or a witness, can alert and communicate via a single national number, free and accessible 24 hours /24: 114.

You probably know the 15, the 17, the 18 and the 112. But have you already heard of the 114 ? Launched in 2011 under the aegis of the Ministries of Health and the Ministry of Health? Interior, this free emergency number accessible 24 hours a day acts as an intermediary between emergency services and deaf or hard of hearing people.

Four million French people affected

Based in the premises of the Grenoble University Hospital, on the La Tronche site, near Grenoble, in Isère, 114 receives around 80 calls per day, indicates  France Blue.

It is only known to one in five French people, according to the Viavoice barometer, and is aimed at the deaf, the deafblind, to the hearing impaired, to people who have had a stroke and to those who have difficulty expressing themselves, and thus concerns four million people in France. 

A dedicated application

Depending on their communication skills, users can contact 114 via the "Urgence 114" application, which offers a video service to which agents respond in person. sign language, via the website or via SMS.

Deaf or hearing agents, trained in emergency procedures and to understand and respond to the public concerned, collect the necessary information and then notify the department's emergency services.< /p>