The “user fees “COVID” that have started to add in some of the restaurants on their bills are far from unanimous, and at least one restaurant has had to make a u-turn in front of the grumbling from her customers.
There is talk of a few more dollars on the invoice with the mention “fresh COVID”. Merchants argue that these fees are meant to cover the health efforts made in their business to protect their staff and customers, while for some clients, it is a form of hidden tax.
The client can refuse to pay if, upon his arrival, the conservator has not been transparent about these fees. The client can also complain to the Office of the protection of the consumer.
Under section 224c of the Act on the protection of the consumer, no trader can demand a higher price than the advertised price.
Thus, in the context of a restaurant, the principle that must prevail is that of transparency.
Failing to adjust the price of each of the dishes offered in the menu based on the costs incurred by the COVID-19, a conservator who charges a fixed fee per person should ensure that his client is aware of these fees, even before he sits down.
These costs should therefore be clearly advertised at the entrance.
“It is necessary that the trader is absolutely transparent on the announcement of its price, supports Charles Tanguay of the Office of consumer protection. If you go to the hair salon and made a hair cut and that you ad after the cut that there will be a $ 5 or $ 10 more for the COVID, that is illegal.”
A restaurant retreats
The owner of the Pizzeria Napoletana, Montreal, has had to pull out Thursday evening cost COVID of $ 4 per customer after they have demonstrated their discontent.
Linda Girolamo claims to have been transparent in explaining as they arrived at the restaurant there was these charges.
She says that in exchange, the customer received a bottle of natural water St. Elias, with bread and a spicy sauce for his pizza in small disposable cups.
“It is a temporary situation, we didn’t want to put the charges on the take-out or delivery, it was only for the dining room. In return they offered a kit, this was not a tax. It gives the water bottle, if you don’t drink, back here at home. But it has gone wrong,” said Ms. Jerome.
The restaurateur has finally removed the charges COVID to its billing in the face of discontent.