SNCF: information about your train, reimbursement conditions… what solutions to the controllers' strike ?

Votre train sera-t-il maintenu dans les jours à venir ? MAXPPP – Guillaume Bonnefont

En cette première semaine de vacances scolaire, il se peut que votre train soit annulé en raison de la grève des contrôleurs qui perturbe le trafic SNCF. Si tel est le cas, votre billet sera remboursé à 100%.

If the CEO of SNCF Voyageurs, Christophe Fanichet, has assured the objective of running one in two TGVs, a large number of travelers risks being impacted by the current strike controllers. The transport plan should be known this Wednesday but the SNCF has already assured that priority will be given to "trains which go to snow vacation" announcement BFMTV.

Information on your journey

If you do not know whether your train will be canceled or not, it is advisable to regularly consult the site SNCF traffic information, and enter the number of your train which is written on your ticket as well as the date of travel (TGV Inoui, TGV Ouigo, Intercités). If the route is displayed, your train is then maintained. This site, updated live, allows you to follow traffic forecasts. Information is given no later than the day before the trip at 5 p.m.

If your train is canceled and you have provided your email address or telephone number to SNCF, you will receive a two-day warning message before your travel date.

Reimbursement method

In the event of cancellation "you must preferably use the channel for purchasing your ticket to obtain a refund, SNCF Connect or agencies online, 36 35 or go to the station", explains the operator. Cancellation due to strike results in a 100% refund of the ticket. But you can also exchange your ticket for free for another date.

Still according to BFMTV, the SNCF has also planned "exceptional compensation" for those who could not travel. The conditions should be clarified this Wednesday, February 14. As a reminder, in December 2022, compensation of 200% was put in place by the SNCF during the controllers' strike which paralyzed part of the country during the Christmas period.< /p>