They come across a “dirty” Airbnb full of “mold”, the host accuses them and demands almost 600 euros in compensation

A Belgian couple who had gone on holiday to Italy saw their stay turn into a nightmare, after the host of an unsanitary accommodation asked them to pay a bill of several hundred euros.

Emma and her partner, aged 21 and 24 respectively, thought they were going to spend a dream holiday in Italy. The couple, originally from Charleroi in Belgium, visited several cities, first Rome, then Florence and were supposed to end up in La Spezia, a port city in Liguria. The two lovers rented accommodation on the Airbnb platform, but nothing went as planned, reports DH net.

Nearly 600 euros of "damages" claimed

Once they arrive at the accommodation, Emma and her partner are surprised by the state of cleanliness of the place, which is more than questionable. “It was dirty, with mold and damaged equipment”, she explains.

But after a few nights, the couple decided to leave the accommodation because of the unsanitary conditions, even before the end of their stay. If they thought the problems were over, they were very surprised to receive an email from Airbnb once they returned to Belgium, stating that the host was demanding 580 euros for alleged "damages".

"This is unacceptable"

"We had taken photos proving that everything was in good condition", Emma is surprised. But doubts multiply when she discovers that the quote provided by the host comes from a transport company, which she describes as   "suspicious". Despite this, Airbnb decides in favor of the owner of the accommodation.   "It is unacceptable to have to pay for accommodation that we left because of its dirtiness", Emma says.

The young woman then decides to contact  Test-Achats (Belgian consumer organization). Thanks to this assistance, the host's claims have been abandoned, says DH net.

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