MONTREAL | VIA Rail will require wearing a mask on board its trains starting Tuesday, “in order to reduce the risk of the spread of the COVID-19”.
The rail carrier said Friday, in announcing this new measure, passengers will have to wear the mask when the distance appropriate physical can not be maintained in the stations and boarding. During their trip, they are required to wear their mask all the time […] except when they eat or drink”.
VIA Rail has added that passengers “are strongly encouraged to bring their own masks,” but that if they did not have during boarding, it “will have a limited number of disposable masks to give them”.
“Passengers with medical problems resulting in breathing difficulties unrelated to the COVID-19, babies under two years of age and young children, or any person unable to remove a mask without assistance”, shall be exempted from complying with this directive.
The carrier has noted that “passengers will be denied boarding by [its] trains if they have symptoms that resemble the flu or a common cold (fever, cough, difficulty breathing), or if they are involuntarily denied boarding on a trip in the last 14 days for medical reasons related to the COVID-19”.
For their part, the employees of VIA Rail, “which are in contact with the customer” will have the obligation to wear it.
“This is necessary, as the economy gradually picking up and that VIA Rail has seen its ridership increase and that the safety and well-being of our employees and our passengers remain our top priority,” said VIA Rail.
Cancellation policy extended
VIA Rail also announced Friday that it has extended its cancellation policy “to include all the travel until November 1, 2020, in order to allow passengers to cancel their booking independently online, at any time prior to departure and receive a full refund, no-fee service, and this, regardless of the time the ticket was purchased”.
Customers can also contact VIA Rail by e-mail (email@example.com) or by phone (1 888 842-7245 or TTY 1 800 268-9503 for the hearing impaired).
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