Impossible to reserve in the school canteens of Nîmes: still no date for solving the problem

La société Dupont restauration a été victime d'un piratage informatique qui impacte toujours ses services. Midi Libre – Jean-Michel Mart

As the cyberattack problem suffered by the Dupont restoration company has not yet been resolved, the municipality has decided to set up payment installments.

"Due to the cyberattack suffered by the company Dupont Restauration, delegated by the City of Nîmes for school catering in its 83 schools, the&rsquo ;access to the Restoconnect platform is still not possible. Families therefore no longer receive invoices to pay for meals at the moment."

All penalties suspended

Since the start of 2024, parents of children attending public nursery and primary schools in Nîmes can no longer reserve collective catering places for their offspring. While the Dupont catering company had explained in mid-January that the "penalty usually incurred in the event of meals taken without reservation is suspended" , the municipality would like to clarify that "as soon as the Dupont Restauration platform returns to normal, Nîmes families will receive the invoices in their personal space& quot;.

"Save families from paying a large sum"

Adding that in order to "regularize the situation and to avoid families having to pay a large sum at once, Jean-Paul Fournier, mayor of Nîmes, has decided to implement a staggered payment schedule".

"The parents are not responsible for the hacking of which the company Dupont Restauration was the victim. It is therefore essential to do as much as possible so that there is not an unbearable financial burden weighing on families' budgets, estimates  Aurélie Prohin, municipal councilor responsible for nurseries, early childhood, school catering and adaptation to climate change in schools.