In Gard, the nine delegates of the Defender of Rights are working to unravel user conflicts with administrations

Patrick Bellet est l'un des neuf délégués dans le Gard du Défenseur des Droits. HOCINE ROUAGDIA

Patrick Bellet, who retired from the Prefecture of Gard, did not give up his voluntary interventions as a delegate of the   Defender of rights. He is one of the nine delegates in Gard who provide 19 permanent positions in the Department. In 2023, they were contacted 1,900 times regarding disputes with the administration and discrimination. The Defender of Rights has relays  in administrations and communities, which  often allows you to find an amicable solution to a conflict and avoid going to court. Explanations.

On what issue do people ask you as a rights defender ?

He is'acting  mainly problems with the administration and by extension with the public service. To do this, you must have a dispute based on a malfunction  that we can prove and  having first made a prior appeal. It is only if this prior appeal is not followed up or receives a negative response that we can be seized and we can try to conduct mediation, an amicable settlement.  

This may therefore concern disputes with  administrations, communities ?

Absolutely, everything that is administrative, Social Security,   Family allowance fund, of course all state services, local authorities, hospital.

The Defender of Rights  he intervenes  also on issues of discrimination ?

Yes, the Defender of Rights' mission is to prevent and fight against discrimination prohibited by law. It also intervenes to defend the rights of the Child based on the international convention on the rights of the Child which France was the first to ratify. 

How many requests or solicitations have you received in 2023 ?

We receive approximately 1,900 referrals per year. This is broken down into requests for information-reorientation  and filing of requests on the basis of files created.

How do we send you a request ?

We receive a lot of emails, requests for meetings which we follow up on, but the simplest thing is still to go to the Defender of Rights website and go to the Defender of Rights website. access the delegates' map of France on the first page. 

The site allows you to orient yourself ?

Yes depending on where we live, we will choose the permanence of Pont-Saint-Esprit, Roquemaure, Saint-Gilles, Beaucaire,… .

"Our success rate in mediations ranges between 76 and 80%."

Do the administrations or communities that are singled out or from whom you ask for answers when a user asks you, do they play the game ?  In short, is this mediation tool used correctly by administrations ?

Patrick Bellet is a delegate of the Defender of Rights. HOCINE ROUAGDIA

 

Overall yes. We must first remember that any authority that we approach (whether in the field of public service or discrimination or children's rights), is required to respond to us. It is an article of the organic law of March 29, 2011 which requires any person we contact to respond to us, not necessarily in the sense that we ; wish, there is often a contradiction that develops. And overall we almost systematically receive responses. Our success rate in mediations  that we engage oscillates between 76 and  80%.

Your intervention is effective….

We can say that it is effective because our mode of operation means that we intervene with named correspondents, whom we know, with whom we maintain working relationships . 

Which means  when in most administrations, there is a correspondent who is your entry point as a defender of Rights…

Absolutely. They are often internal mediators such as the administrative mediator of the Caf, the Social Security conciliator, the tax conciliator…  

Which part of these referrals concerns discrimination ?

Of the 1900 referrals that we receive, it must be recognized that there are 95% (93 to 95% depending on the year) of dysfunctions in the public service, the rest dividing  almost harmoniously between children's rights and discrimination. On the other hand, we have a lot of requests for information on discrimination, since there we have to do education, discrimination prohibited by law, this is not the case, for example, of & having been the victim of a racist insult, racist insult is criminally reprehensible but it is not discrimination prohibited by law, discrimination requires to be explained to this the one who asks for information on the subject.

In which cases to contact the Defender of Rights ?

-The delegates are voluntary collaborators of the Rights Defender.

-Their competence is departmental – It is nevertheless recommended to contact the delegate; geographically closest to his home.

-Whether you are a natural or legal person, of nationality; French or foreigner, you can contact the Rights Defender or its delegates.

-In particular:

-if you consider yourself wrongedé by the operation of a public service,

-if you consider that the rights of a child are not respected,

-if you are the victim of discrimination prohibited by law,

-if you are the victim of abusive behavior from people carrying out social activities ;security.

-The delegates help you better understand the problem encountered, check the admissibility of the application of the request with regard to the powers that the law of March 29, 2011 gave to the Defender of Rights. If applicable and if all the conditions are met, they help you to achieve your goal. seek an amicable solution or à formalize a request to the Defender of Human Rights Paris.

-In order to facilitate the processing of the file, it is recommended that you first establish a history of the problem and prepare photocopies of the useful documents to help with the problem. his understanding.

-Delegates can be requested either by electronic messaging or by post, or by telephone at the numbers indicated.

–IMPORTANT: the Defender and his delegatesé They cannot call into question a court decision which has become final. Their referral does not interrupt or suspend the limitation periods for civil, administrative or criminal actions and the deadlines for administrative or contentious appeals. < /em>

In some cases it is necessary  to initiate proceedings before the administrative court or the judicial court, free lawyer consultations exist through the order of lawyers from Nîmes for example (04 66 36 25 25)

The delegate’s contacts in your sector

PREFECTURE

Patrick BELLET

Postal address: Préfecture du Gard 30045 Nîmes cedex 9 Tel: 04.66.36.40.27

Email: patrick.bellet@defenseurdesdroits.fr

Hearings in Nîmes prefecture, 1 rue Guillemette in Nîmes – By appointment only

NIMES

Pierre PUECH

Email: pierre.puech@defenseurdesdroits.fr

House of Justice and Law

Espace Diderot – 663 rue Néper 30900 Nîmes – Tel: 04.66.70.63.10

Open hours every Thursday from 2:30 p.m. to 4:30 p.m. (by appointment)

City Hall

Place de l’hôtel de ville 30000 Nîmes – Tel: 04.66.76.72.97

Open hours every 2nd and 4th Thursday of the month from 9:00 a.m. to 11:00 a.m. (by appointment)

Annex town hall (CAM) – 251, av. Monsignor Claverie – Mas de Mingue 30000 Nîmes –

Tel: 04.30.06.77.20 – Fax: 04.66.02.12.49

Open hours every 1st and 3rd Thursday of the month from 9:00 a.m. to 11:00 a.m. (by appointment)

Isabelle BORNE-CARTOU

Email: isabelle.borne-cartou@defenseurdesdroits.fr

Mission Locale Jeunes

281 chemin du Mas Coquillard 30900 Nîmes – Tel: 04.66.76.38.12

Open hours Wednesday morning (by appointment)

House of Justice and Law

Espace Diderot – 663 rue Néper 30900 Nîmes – Tel: 04.66.70.63.10

Open hours Thursday morning (by appointment)

MAISON D’STOP NIMES – LE VIGAN

Guy BERGENTI

Email: guy.bergenti@defenseurdesdroits.fr

Nîmes Arrest House

Holistic hours for detainees only every Monday morning

Le Vigan –

Access Point to the Law of the Community of Communes of Pays Viganais

3 avenue Sergent Triaire – 30120 Le Vigan – Tel: 04 99 54 27 02

Open every 4th Tuesday afternoon from 2:30 p.m. to 5:00 p.m. (by appointment)

AIGUES-MORTES

Mohamed AIT OUAHI

Email: mohamed.aitouahi@defenseurdesdroits.fr

Access Point to Law – 8 rue du 14July 30220 Aigues-Mortes – Tel: 04.66.80.63.43

Open hours every 1st and 3rd Tuesday (by appointment)

SAINT-GILLES – BEAUCAIRE – VAUVERT

Michel MOLIERE

Email: michel.moliere@defenseurdesdroits.fr

Saint-Gilles

Neighborhood house – rue des tourterelles – 30800 St Gilles – Tel: 04.66.38.03.29

Open hours every Tuesday from 9:00 a.m. to 12:00 p.m.

Beaucaire

Annex town hall – Shopping center – Moulinelle district – 30300 Beaucaire –

Tel: 04.66.59.28.81 Open every 2nd and 4th Thursday of the month from 9:30 a.m. to 12:00 p.m.

Vauvert

House of Justice and Law – Rue E.Zola – 30600 Vauvert – Tel: 04.66.88.88.40 – Fax: 04.66.88.88.41 – Open every 1st and 3rd Thursday of the month from 9:30 a.m. to 12:00 p.m.

ALES – SAINT-HIPPOLYTE-DU-FORT

Noëlle PELISSOU

Email: noelle.pelissou@defenseurdesdroits.fr

Alès

Maison Justice et Droit – Bldg. Atome – 8 rue Michelet 30100 Alès – Tel: 04 66 56 11 88 – maisondejustice@alesagglo.fr

Open hours every Thursday morning and the 1st and 3rd Friday of the month from 9:00 a.m. to 11:00 a.m.

Saint-Hippolyte-du-Fort

Public Service House – Court of honor of the barracks 30170 Saint Hippolyte du Fort

Tel: 04 66 56 42 80 msap.shdf@orange.fr

Open hours every 2nd and 4th Friday of the month from 9:00 a.m. to 11:00 a.m.

GARD RHODANIEN ET UZEGE

Daniel PANSIER

Email: daniel.pansier@defenseurdesdroits.fr

Bagnols sur Cèze

House of Justice and Law – 41, rue Marc Sangnier 30200 Bagnols/Cèze

Tel: 04.66.39.65.15 Open hours every Wednesday from 9:00 a.m. to 11:00 a.m.

Roquemaure

Public Service House– Place de Chateauneuf 30150 Roquemaure

Tel: 04 66 90 27 28 Open every 2nd and 4th Tuesday of the month from 9 to 11 a.m.

Villeneuve Les Avignon

Public Service House – Allée Pierre-Louis Loisil 30400 Villeneuve Lez Avignon

Tel: 04 90 15 33 30 – Open every 1st and 3rd Tuesday of the month from 1:30 p.m. to 5:00 p.m.

René CRET

Email: rene.cret@defenseurdesdroits.fr

Pont-Saint-Esprit

CCAS – La Cazerne – 70 avenue Gaston Doumergue 30130 Pont-Saint-Esprit

Tel: 04.66.90 58 52 Open on the 2nd and 4th Thursday of the month from 2:00 p.m. to 5:00 p.m.

Remoulins

Public Services House of Pont du Gard – 4 rue St André 30210 Remoulins

Tel: 04.66.37.27.13 Open on the 2nd and 4th Thursday of the month from 9:00 a.m. to 12:00 p.m.

Uzès

Town Hall – place du Duché 30700 Uzès – Tel: 04 66 03 48 48

Open hours on the 2nd and 4th Tuesday of the month from 9:00 a.m. to 12:00 p.m.

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