In Nîmes, La Poste wants to facilitate the inclusion of its deaf customers by developing sign language

Café Signe, an opportunity to share and exchange with a unique clientele, to best meet their needs. Midi Libre – MiKAEL ANISSET

On the occasion of World Deaf Week, La Poste de l'Esplanade organized its first Café Signe on Tuesday, September 24. An inclusive event, to facilitate exchanges between hearing staff and deaf or hearing-impaired customers.

Clearly attached to the lapel of his jacket, the badge " I speak sign language" by Sandrine says a lot. First of all, about the altruism of this customer advisor at the La Poste agency on the Esplanade, who, although not suffering from hearing loss, nevertheless started learning sign language late in life, at her own expense and in evening classes. " By personal desire also, because I find this language beautiful, magnificent ", she assures, modestly, although her approach testifies incontestably to her taste for exchange and for inclusion.

On a daily basis, at the agency where she has worked for almost five years, the dynamic and smiling fifty-year-old has been providing reception and service to hearing customers for the past two years, of course. But in fact, Sandrine has also become over time the reference employee for all those suffering from hearing problems.

” “It was while observing her talking to a deaf customer that I discovered Sandrine's talent,” says Séverine Toulouse, head of the Nîmes Romanité-Esplanade sector of La Poste, which has four offices in the city center and south of the city. “ She then informed me that we have a particularly large number of hearing-impaired customers! This is how our desire to improve the reception and service for this unique clientele was born".